OA. 30- 100% Complaints 20- Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST's labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet: A. Broken glass Complaint B. Delivered to wrong address C. Furniture rubbed together while on truck D. Late delivery E. Late arrival for pickup F. Missing items G. Nicks and scratches from rough handling H. Soiled upholstery a. Choose the correct Pareto chart below to identify the most serious moving problems. Tally T Complaints B. 30- 100% Complaints قةسقس ABCDEFGH Type of complaint EFCABG HD Type of complaint EFCABG HD Type of complaint EFCABGHD Type of complaint b. The manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries: truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items, driver got lost on route to address, ramp into truck was bent, no packing tape, new employee doesn't know how to pack, moving dolly has broken wheel, employee late to work. Organize these causes into a cause-and-effect diagram. Complete the following diagram. D. 100% 100% Complaints 10- b. The manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries: truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items, driver got lost on route to address, ramp into truck was bent, no packing tape, new employee doesn't know how to pack, moving dolly has broken wheel, employee late to work. Organize these causes into a cause-and-effect diagram. Complete the following diagram. Material Machinery II No furniture pads Ramp into truck was bent Ran out of packing boxes Truck broke down Complaints IV III Scheduling too many deliveries on one trip Not familiar with service area Employee late to work Methods Manpower Match each number in the chart with corresponding cause. Click to select your answer(s) and then click Check Answer. Number Cause III IV Employee dropped items No packing tape Poor training/packing Moving dolly broken