3. Direct Claims Claim letters record complaints and often seek the correction of a wrong action. Complete the following sentence about claim letters that use a direct approach. The direct strategy is best for simple claims that require What should you include in the closing of a direct claim letter? A clear statement of the problem A series of open-ended questions A statement that promotes goodwill and includes an end date and action request Select the most appropriate opening for a direct claim letter when the remedy is obvious. As you read this letter, please consider the fact that my Nintendo 3DS is still under full warranty. My Nintendo 3DS screen went blank, and I can't play games on it anymore. I would like to ask for a new one. Please send me a new Nintendo 3DS to replace my broken 3DS, which is still under full warranty. What should the body of the claim letter do? Check all that apply. Document facts logically, objectively, and unemotionally. Provide a clear alternative remedy if one exists. Include original pertinent documents. Provide specific details about what went wrong. Include an angry statement explaining your ideas. Increasingly consumers are using social media to voice complaints that have not been resolved through other means. How are organizations responding to social media complaint? Zeroing in one statement that is not true and ignoring the rest. Adding non-disparagement clauses in consumer contracts Deleting unfriendly posts Increasing the legal staff in the organization Which of the following is most likely to achieve a positive corporate response when you are posting a complaint on a social media site? Keep comments anonymous Post only positive comments online and use other social media to make negative comments Gush about how much you like the company and the products Focus on facts and support them